Use of Equipment:
The customer will use the rental items in a good and careful manner and will comply with all of Luxury Utensils requirements and recommendations.
Customer understands and agrees that Luxury Utensils will not, under any circumstances, organize the utensils/rental items for the event.
Customer may not sublease the rental items or transfer this agreement to a third party. The equipment is and will at all times remain Luxury Utensils’s property, and any fees associated with the rental will be the sole responsibility of the renter listed in the rental agreement.
Customer agrees to rent the equipment as is and understands that the flatware has been used for other events. Everyday “wear and tear” is expected. Due to the nature of shipping, package handling across long distances, general usage, and handling by the venue staff, flatware that is rented passes through many hands while in transit from our warehouse to your table. As a result, pieces may contain scratches, and in some cases small sections of the plating can get slightly damaged. While we strive to make sure that all pieces are visually inspected by our team, cleaned, and individually packaged for added protection, Luxury Utensils cannot guarantee that each piece received by the renter will be in optimal condition. In the event of slight discoloration, scratching, watermarks, or chipped plating, utensils are offered as is.
Luxury Utensils is not responsible for any loss, damage, or injury to persons or property caused by equipment.
Terms of Rental:
A 50% nonrefundable deposit will be taken at the time of reservation. The remaining 50% will be invoiced on or around 30 days prior to the customer's event date. If the event is within a 30 day timeframe, payment is due in full at the time of reservation.
Security Deposit:
In addition to the cost of your rental, a $250 security deposit will be held on all shipments for incidentals. This includes, but is not limited to, improper packaging, lost flatware, damaged flatware, and/ or flatware that is returned late and or uncleaned.
Loss/ Damage:
Customer is responsible for any loss, theft, damage, or destruction to equipment in any and every case.
Customer will be charged $5 for every utensil that is not returned with shipment.
If return boxes are not scanned within 2 business days of the event a $100 late fee will be charged and $50 per day thereafter.
Missing utensils:
Each order is carefully counted, recounted, and bundled in groups of 10 to ensure that you are issued the correct amount. We encourage you to count up the items before your event to be certain that no items are missing. The packages are weighed and recounted upon return. If an error was made on our end, you must contact Luxury Utensils before your event so we can review available options, including, but not limited to a refund for missing pieces or reshipment of pieces depending on event proximity. Packages that are returned after the event are promptly counted and documented for audit. Once our audit is performed, the number of missing utensils is non disputable. Arguments that utensils were missing to begin with, after your event has already taken place, will not be taken into consideration unless documented in writing to Luxury Utensils prior to the event date.
Information regarding napkin and table cloths:
Linen Rentals must be returned within 2 days of your event rental date. While we do not require you to run linens through a wash cycle, doing so is greatly appreciated to ensure no remnants of food remain on the linens, causing a potential stain.
Linens returned that are permanently stained are subject to a $30 replacement fee per tablecloth, and $5 per linen napkin. Do not return any linens that are wet. All linens must be returned dry.
Incidentals:
Missing Shipments: If a package has been sent to the address provided on the rental agreement, but the recipient does not have possession of the package, the latest available status on the carrier’s tracking page will be considered as official. Any non-delivery notifications due to customer error, inadequate delivery conditions, or theft after delivery is the responsibility of the customer. Packages not returned to Luxury Utensils will be deemed lost after 30 days of latest tracking activity, and the customer shall be responsible for the cost of each missing utensil. It will be the responsibility of the customer to contact the carrier to arrange redelivery, pickup of the shipment, or to return back to Luxury Utensils. It is the customers responsibility to contact the local carrier to arrange for an additional delivery attempt.
Incorrect address: If package(s) that are not received due to an incorrect address provided by the renter, customer’s delivery point listed as inaccessible or closed, marked as return to sender, or attempted delivery by carrier unsuccessful, it is the responsibility of the customer to contact the carrier to arrange for delivery. If tracking indicates that the package was delivered to the intended address, and the package becomes mishandled, lost, or stolen, then the contents of the lost package are subject to the missing replacement value outlined above, and the customer will be charged for lost package.
Shipping delay: In the event that a shipping delay causes package(s) to not arrive to customer in time for an event due to weather, shipping logistical related issue, or incorrect shipping address, it is the customers responsibility to still maintain and receive this package, and return it to Luxury Utensils within the specified time frame. Any package not received in time of customers' event will be evaluated on a case by case basis by Management and full or partial refunds may be given depending on the circumstances.
Damages prior to event: Should a package be received by what the renter deems excessively damaged - photos of the affected pieces can be submitted by email BEFORE the event. Photos submitted after the event will not be considered for damage considerations. At the discretion of management at Luxury Utensils, each piece that management deems damaged beyond normal wear and tear, is subject to a refund. Due to the fact that each piece has been previously used, refunds only apply to affected pieces, not the entire order as a whole. When returning your shipment of pieces you believe to be damaged, they must be separated and each piece must be photographed and submitted prior to the event. Refunds will only be given once the full order has been returned, inspected, and at the discretion of management, deemed damaged beyond reasonable wear and tear.
Substitutions:
While Luxury Utensils will take all reasonable measures to ensure that your selected style is available for your event, certain conditions including, but not limited to weather delays, late return from previous customers, or missing package can cause shortages to your order. As a result, your reservation may be modified and a close substitution will be provided at the discretion of management. Examples of substitutions may include: alternate sizes of pieces available, or different styles / finishes of the entire set. Please keep in mind that this is a rare occurrence. If this is required, you will be notified prior to shipping of the changes that were made, and a 10% refund will be applied. Orders that cannot be fulfilled as reserved, but substituted with acceptable substitutions at management's discretion are not eligible for cancellation.
Returning Flatware:
All Flatware must be cleaned, bundled in groups of 10 with rubber bands, and all layers of bundles must be separated by bubble wrap. Bundled flatware returned with no bubble wrap will result in a $100 fee due to excessive scratching and mishandling. Additionally, all flatware must be placed in the liner bag provided and tightly shut before closing the box to prevent rubbing and shifting within the box. Boxes that arrive damaged due to loose or improper packaging will be subject to an additional $100 improper packaging fee plus all applicable fees for pieces that are missing.
Late Fees:
All rental items must be returned and scanned by the shipping company within 2 business days of the event. Package(s) not returned within 2 days will be subject to a $100 late fee plus $50 per day late. Flatware that is not returned, stolen, or lost in shipping due to improper packaging will be assessed a $5 fee per affected piece.
Refund Policy:
Payment is due at time of reservation. If a customer gives Luxury Utensils 30 days of notice or more, then the customer may receive up to 20% of rental price.
Should an issue occur, including but not limited to, missing packages, late packages, missing pieces, or any other issue, you must notify us prior to your event. Any refunds issued to the customer will occur AFTER your flatware has been returned. All orders, even if unused, must still be returned within the 2 business day time frame of your event, or date you received your package (if event date passed), or late fees can still be applied. Under no circumstances are you to hold onto your order for more than the 2 business days of receiving, even if received after your event date. Partial or Full refunds for any customer related issues are evaluated on a case by case basis at the discretion of management and will be issued once flatware is returned, received, and audited by our staff.
Force Majeure:
Luxury Utensils and Customers acknowledge that certain "Acts of God" (or force majeure), such as natural disasters, fire, flooding, power loss, water loss, national emergency, epidemic or pandemic, or a third-party action, may prevent Luxury Rentals from operating and providing services specific to Equipment rental. Luxury Utensils is not liable for such “Acts of God,” or any situations reasonably beyond its control; and in the event Luxury Utensils determines that they are unable to provide Equipment for scheduled event date for such reasons, it will make reasonable efforts to provide alternative solutions and/or refer similar-cost vendor to supply Equipment or refund all deposits and rental fees paid to point in time of decision.
Insurance Coverage:
No insurance coverage for the equipment is required under this agreement.
Communications:
Any issues with orders must be communicated via email to info@luxuryutensils. You must provide full details, and photos of issues BEFORE your event date. Discrepancies, complaints, or issues regarding your order that are not communicated prior to your event will not be considered.
